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Client Success Stories 2017-07-02T16:07:32+00:00

CUSTOMER FACING ENTERPRISE EXAMPLES

ENTERPRISE CHALLENGE: Client shifted from bottom up to top down strategy execution. This required significantly increased business and IT alignment, financial / investment planning tied to targeted outcomes, while at the same time building trust and transparency between business and IT …

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POS UPDATE CHALLENGE: Choosing a new POS system for a large retailer is more than a business and technology decision …

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CUSTOMER FACING MANAGERS’ CHALLENGE: The international organization’s functional leaders couldn’t agree why customer facing managers had low efficiency, poor customer service surveys and high staff turn-over …

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GAINING INSIGHT FROM MASSES OF UN-RELATED DATA CHALLENGE: The SVP of Marketing, reviewing the S2E model of the entire enterprise, for just a few moments, chose one outcome from 400 and said “Tell me about this one”, with concern on his face…

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HEALTHCARE & GOVERNMENT EXAMPLES

NATIONAL HEALTHCARE PROVIDER CHALLENGE: The business unit with control over IT Assets desired to increase internal customer satisfaction and service levels. They wanted to increase their ability to service their customer’s customers while reducing costs.

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GOVERNMENT/ NEGOTIATION CHALLENGE: A large regional government was negotiating a multi-billion dollar agreement with the federal over major financial and governance change. The diversity of vocal / powerful stakeholders made it extremely complex and sensitive…

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NATIONAL HEALTHCARE PROVIDER CHALLENGE 2: Arrival of new IT leadership opened the opportunity for bold initiatives. It was complex and politically risky for a senior leader to present the bold move that would cross almost all organizational boundaries.

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UTILITIES & ENERGY EXAMPLES

ENERGY FIRM – OIL & GAS CHALLENGE: Client had to increase refinery performance by 25% within 5 year or face an uncertain future. Current strategy execution methods were not sufficient to create that level of improvement with confidence.

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H2 CONSORTIUM/ DEPT OF ENERGY CHALLENGE: The Energy industry wanted to set up the national infrastructure for a future of Hydrogen vehicles. It would require long term complex collaboration and research breakthroughs in hydrogen production and local availability. The consortium was failing to generate a single plan and needed collaboration.

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TECH INNOVATOR – KNOWLEDGE MANAGEMENT (Kx) CHALLENGE: The Research Dept. created solutions to problems that might not be used for a decade or more. They knew that context about decisions placed in Kx would loose context over time. They needed Kx innovations.

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MAJOR UTILITY – MAP THE FUTURE CHALLENGE: The client had vision for the future to address significant legacy challenges, costs, and uncertainties within its infrastructure. The complexity integrating innovation investments with legacy and compliance requirements was overwhelming. Safety & environment concerns were top of mind.

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TRAVEL & TRANSPORTATION EXAMPLES

PORT, BET THE BUSINESS, CHALLENGE: Competing Ports using Technology, were taking market share. The client had to increase productivity significantly and gain labor support to use automation.

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TRANSPORTATION – PAYROLL CHALLENGE: The Client had Labor Payrolls that often failed to be accurate or timely. This problem was known to peers of the firm’s president.

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AUTOMOTIVE – RETENTION CHALLENGE: Customer Retention was falling. As an early stage company, it was devastating to the company and especially its investors.

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HIGH TECH/ FINANCIAL SERVICES EXAMPLES

HIGH TECH – INCREASE SALES CHALLENGE: The Client, a leader in Business Intelligence and business performance s/w had the objective to increase sales by $1B to $3B in an extremely short period of time.

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FINANCIAL SERVICES – IMPROVE SLA CHALLENGE: This highly recognized global credit and payments firm, relies on a global network for transactions. A Consulting firms’ business case for investments to increase required Network Availability Services levels was too complex to understand and so no investments were committed.

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NETWORK PRODUCT PRODUCER – MORE FROM LESS CHALLENGE: The engineering department was challenged year over year to produce more with less. Architecture constraints put engineering leaders in what seemed a no win position. Multiple engineering executives had left in frustration.

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STARTUP OPPORTUNITIES CHALLENGE: Startups have many opportunities and not enough resources. It’s easy to loose track of what is most important, when everything is new and much is at stake.

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